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Author: knovos

25 Must-have Features in Effective Performance Management Software — by John Mercer for Municipal World magazine

From local municipalities to Federal agencies, governments of every size struggle with a range of challenges as they provide needed services to their constituents. With shrinking revenue and growing demand, the need for improved performance, accountability, and transparency may be greater than ever.

As the authors said in their iconic book Reinventing Government (David Osborne and Ted Gaebler), “When institutions are funded according to inputs, they have little reason to strive for better performance. But when they are funded according to outcomes, they become obsessive about performance. Because they don’t measure results, bureaucratic governments rarely achieve them.”

There is no question in the value of identifying key performance indicators (KPI), utilizing metrics, setting targets, and tracking results; the question is how to do it so that the data is used to drive results (and isn’t merely gathered as a paperwork exercise).

When an organization outgrows the usefulness of standard spreadsheets, it is time to look at software designed for performance management, and more specifically, for performance management software specifically designed for the unique needs of government.

Read the full article at


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