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Author: knovos

Is Online Dispute Resolution (ODR) the ‘new normal’ in Alternative Dispute Resolution (ADR)?

COVID is impacting almost every industry, including legal. The law has traditionally been a conventional and ‘old-school business’ but the pandemic triggered a series of unlikely changes in the way legal services are provided. The world came to a halt, so did the courts and other dispute resolution institutions, but gradually we found our stride, settled into our new “WFH” culture, and welcomed in new technology. In fact, in its latest guidance, the International Chamber of Commerce (International Court of Arbitration) also suggested the use of case management tools and technology for arbitration.

In the recent past, there has been steady growth in international arbitration worldwide. As per the ICC 2019 Dispute Resolution Statistics, it registered a record 851 cases under its rules. In the legal technology sector, we have noticed this momentum and recognize the correlation between the rise of digital solutions and the rise of online dispute resolution. ODR is often defined along the following lines: an alternative dispute resolution method outside the courtroom using the internet, technology, and an electronic system or solution. ODR can consist of negotiation, mediation, arbitration, or sometimes a combination.

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